Refund policy

Returns, Refunds & Cancellations Policy

P3 Tuning Ltd

1. Scope and Jurisdiction

This policy applies to all sales made by P3 Tuning Ltd,
177 Triumph Way, Liverpool, England, L24 9GQ.

It applies to consumers and business customers worldwide.

UK consumer purchases are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

2. Statutory Right to Cancel (UK & EU Consumers Only)

If you are a UK or EU consumer purchasing online or at a distance, you have a legal right to cancel your order within 14 calendar days of receiving the goods, without giving a reason.

To exercise your right to cancel, you must notify us in writing (email or letter) within the 14-day cancellation period.

Effect of Cancellation

  • You must return the goods to us within 14 days of notifying cancellation

  • Returned items must be unused, in “as new” condition, and in original packaging

  • You are responsible for return shipping costs

  • Original outbound shipping costs are non-refundable, except where required by law

3. Restocking Fees for Non-Faulty Returns

Where a return is not due to damage or fault on receipt, we reserve the right to apply a 15% restocking fee.

This applies to:

  • Change-of-mind returns

  • Incorrect item ordered by the customer

  • Items no longer required

The restocking fee will be deducted from the refund amount.

Change-of-mind or customer-error returns must be arranged directly by the customer and are not eligible for prepaid or reimbursed return shipping.

4. Condition of Returned Goods

All returned items must:

  • Be unused and uninstalled

  • Be returned in original, undamaged packaging

  • Include all accessories, documentation, and components supplied

Packaging Damage

If original packaging is damaged, missing, or unsuitable for resale:

  • We reserve the right to deduct a reasonable amount from the refund to reflect loss in value

  • In severe cases, a refund may be refused

5. Faulty or Damaged Goods

If an item is faulty or damaged upon receipt, you must notify us within 48 hours of delivery with supporting evidence (e.g. photographs).

Where goods are confirmed to be faulty under the Consumer Rights Act 2015:

  • You are entitled to a repair, replacement, or refund, as applicable

  • No restocking fee will apply

  • Reasonable return shipping costs will be covered or refunded where legally required

Damage caused by incorrect installation, misuse, modification, or normal wear and tear is not considered a fault.

6. Excluded Items (Non-Returnable)

The following items cannot be returned, except where faulty:

  • Custom-made or bespoke items

  • Special-order or one-off items

  • Items manufactured or sourced specifically to customer specification

7. International Orders, Customs & Taxes

For customers outside the UK:

  • You are solely responsible for all customs duties, import taxes, brokerage fees, and local charges

  • These charges are non-refundable

If an international order is returned or refused due to unpaid customs charges:

  • Any additional costs incurred by P3 Tuning Ltd (including return shipping, duties, or handling fees) will be deducted from your refund

  • If costs exceed the order value, no refund will be issued

8. Return Process & Online Returns Form

All returns must be sent to:

P3 Tuning Ltd
177 Triumph Way
Liverpool
England
L24 9GQ

Returned goods must include:

  • A written note stating the reason for return

  • Customer name, order number, and contact details

We strongly recommend using a tracked and insured shipping service. We are not responsible for items lost or damaged in transit.

Online Returns Form

Our online returns form must only be used for items that are:

  • Faulty

  • Damaged on arrival

  • Incorrectly supplied by P3 Tuning Ltd

Where a return is confirmed to be due to a fault or an error on our part, reasonable return shipping costs will be covered or reimbursed, in line with applicable consumer law.

Returns due to:

  • Change of mind

  • Incorrect item ordered by the customer

  • Items no longer required

must not be submitted via the online returns form. In these cases:

  • The customer is responsible for arranging and paying return shipping

  • Any applicable restocking fees will apply

  • Returns incorrectly submitted via the online returns form may be rejected or delayed

9. Refund Processing

  • Refunds are issued to the original payment method only

  • Refunds are processed within 5 working days of receiving and inspecting the returned goods

  • Any deductions (restocking fees, packaging damage, customs costs) will be clearly itemised

10. Business-to-Business (B2B) Sales

Where goods are purchased for business purposes:

  • Statutory consumer cancellation rights do not apply

  • Returns are accepted solely at our discretion

  • Restocking fees and return costs will apply in all cases unless goods are faulty

11. Limitation of Liability

Nothing in this policy limits or excludes liability where doing so would be unlawful, including liability for death or personal injury caused by negligence or for breach of statutory rights.