Shipping policy

Shipping Policy

P3 Tuning Ltd

Thank you for visiting and shopping with P3 Tuning Ltd. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

All orders are processed within 2–3 business days, unless otherwise stated in the relevant product description.

Orders are not processed, shipped, or delivered on weekends or UK public holidays.

During periods of high order volume, processing and shipment may be delayed. Where a significant delay is anticipated, we will notify you using the contact details provided at checkout.

2. Shipping Rates & Charges

Shipping charges are calculated automatically and displayed at checkout prior to payment.

Shipping fees are non-refundable, except where required by law.

3. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed.

  • United Kingdom: approximately 1–3 working days

  • Europe: approximately 3–7 working days

  • International: approximately 10–30 working days

Delivery times may vary due to factors outside our control, including carrier delays, customs processing, weather conditions, or local disruptions.

P3 Tuning Ltd is not responsible for delays once an order has been dispatched.

4. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s), where available.

Tracking information may take up to 24 hours to become active.

5. Customs, Duties & Taxes (International Orders)

For orders shipped outside the United Kingdom:

  • P3 Tuning Ltd is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by destination countries

  • All such charges are the sole responsibility of the customer

  • These charges are non-refundable

If a shipment is delayed, returned, or refused due to unpaid customs charges:

  • Any costs incurred by P3 Tuning Ltd (including return shipping, customs fees, or handling charges) will be deducted from any applicable refund

  • Where costs exceed the order value, no refund will be issued

6. Incorrect Address & Failed Deliveries

Customers are responsible for providing accurate and complete shipping information.

P3 Tuning Ltd is not liable for:

  • Delays or non-delivery due to incorrect or incomplete addresses

  • Failed deliveries where the customer is unavailable to receive the shipment

Any additional costs incurred to re-ship or recover a parcel will be charged to the customer or deducted from any refund.

7. Lost or Delayed Shipments

Once an order has been handed to the carrier, responsibility for delivery lies with the carrier.

If your order is delayed or appears lost:

  • You must contact the carrier directly using the tracking information provided

  • We will provide reasonable assistance where possible but cannot guarantee recovery or replacement

8. Damaged Shipments

P3 Tuning Ltd is not liable for products damaged during transit.

If your order arrives damaged:

  1. Retain all packaging materials and damaged goods

  2. Notify the carrier immediately and file a damage claim

  3. Contact us within 48 hours of delivery with supporting evidence (photographs)

Failure to report damage within this timeframe may affect your ability to claim.

9. International Shipping Limitations

We reserve the right to:

  • Restrict shipping to certain countries or regions

  • Use alternative carriers where required

  • Cancel and refund orders where shipping is not feasible or commercially viable

10. Force Majeure

P3 Tuning Ltd shall not be liable for failure or delay in delivery caused by events beyond our reasonable control, including but not limited to acts of God, strikes, pandemics, customs delays, transportation disruptions, or governmental actions.

11. Contact Information

For shipping-related enquiries, please contact:

Email: p3tuning@gmail.com
Address:
P3 Tuning Ltd
177 Triumph Way
Liverpool
L24 9GQ
United Kingdom